NONSTOP SUPPORT SPECIALIST – FULL-TIME POSITION

February 20, 2026

Location: Mississauga, ON
Industry: Computer Security Products
Reports to: Chief Technical Officer
Type: Full-Time, Permanent

About CSP 

CSP is the world’s leading independent security specialist for HPE NonStop environments. For nearly 40 years, we have helped the world’s most critical financial institutions — including banks, payment processors, and clearing organizations — secure mission-critical platforms that process trillions of dollars in transactions daily. As regulatory requirements like PCI-DSS and DORA increase, organizations rely on CSP’s expertise to provide independent, high-performance security solutions beyond platform-native tools.

Key Responsibilities

  • Provide exceptional customer support, addressing client inquiries and resolving issues promptly and professionally.
  • Communicate effectively with clients via email, phone, and other channels, ensuring clear and concise follow-up.
  • Manage and track customer interactions to ensure timely resolution and high satisfaction.
  • Collaborate with internal teams to troubleshoot and resolve technical issues related to the Nonstop platform.
  • Participate in comprehensive training to gain in-depth knowledge of our Nonstop product portfolio.
  • Maintain detailed records of client interactions and solutions provided.
  • Proactively identify opportunities to improve customer support processes.

Qualifications: 

  • Proven experience in customer support or a related field, with a strong track record of client satisfaction.
  • Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
  • Diligent, responsive, and highly organized with excellent follow-up skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Experience with the Nonstop platform is a significant asset, but not mandatory (training provided).
  • Strong problem-solving skills and a proactive approach to customer service.

What We Offer: 

  • Competitive salary and benefits package.
  • Comprehensive training on our Nonstop product portfolio.
  • Opportunity to grow within a supportive and innovative team.
  • A collaborative and inclusive work environment.

The ideal candidate enjoys learning new programming languages and techniques and can quickly become comfortable with new software frameworks, concepts, and platforms.

This position reports to the Chief Technical Officer and is located at our Head Office in Mississauga.

How to Apply: 

If you’re passionate about delivering outstanding customer support and have the skills to excel in this role, we’d love to hear from you. Please submit your resume and a brief cover letter to apply@cspsecurity.com.

CSP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We will evaluate all resumes, but only candidates selected for an interview will be contacted. This job description is not intended to be all-inclusive and is open to legal residents of Canada only.

Apply today and help us secure the future with cutting-edge Nonstop technology!